OpenAI, the developer of ChatGPT, has released a report showing that utilizing artificial intelligence (AI) can save an average of one hour of work time per day. In its “State of Enterprise AI” report published on the 8th, OpenAI surveyed 9,000 AI users across approximately 100 companies and revealed that 75% of respondents reported that AI usage improved work speed and quality. Users of its corporate service, ChatGPT Enterprise, reported saving an average of 40 to 60 minutes per day through AI.
Workers in the fields of data science, engineering, and communications said they saved about 20 minutes more, an average of 60 to 80 minutes a day, and some said they saved more than 10 hours of work per week by using AI. In addition to saving time, users also reported that AI helped them perform new tasks such as data analysis and coding. OpenAI also explained that the volume of ChatGPT conversations it collected itself increased eightfold compared to last year, and the consumption of “inference” tokens used by companies to solve complex problems increased 320fold.
Previously, Antropic also released a report that analyzed 100,000 conversations of its chatbot Claude and found that AI could reduce task completion time by 80%. Based on this, Antropic analyzed that the current generation of AI models could increase the annual growth rate of labor productivity in the United States by 1.8 percentage points over the next 10 years. However, Bloomberg News pointed out that these reports published by OpenAI and Claude “have not been peer reviewed (by other researchers).”
In August, MIT researchers released a report stating that most companies that invested in generative AI projects saw no returns, and in September, researchers at Harvard and Stanford concluded that the results they produced using AI were nothing more than meaningless “workslop.”
Regarding the academic research findings, Brad Lightcap, COO of OpenAI, countered, “There’s a lot of research claiming this or that, but it doesn’t match what we’re seeing in the field at all.” He added, “The pace of AI adoption in businesses is accelerating, just like the consumer market.”
OpenAI’s chief economist, Ronnie Chatterjee of Duke University, also pointed out, “Three out of four people say, ‘We can now do things we couldn’t do before,'” adding, “This is something that’s often overlooked in discussions about AI and work.”